How May I Help You? Questions, control and customer care in call centre telephone talk
Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research
Original language | English |
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Title of host publication | Why Do You Ask? : The Function of Questions in Institutional Settings |
Editors | Alice Freed, Susan Ehrlich |
Publisher | Oxford University Press |
Publication date | 2010 |
Pages | 322-342 |
ISBN (Print) | 9780195306897 |
ISBN (Electronic) | 9780198041900 |
Publication status | Published - 2010 |
- Faculty of Humanities - questions, control, customer, care, call centre, telephone talk
Research areas
ID: 33001276