TY - JOUR

T1 - Things we (Don’t) want to hear

T2 - Exploring responses to group-based feedback

AU - Rabinovich, Anna

AU - Morton, Thomas A.

PY - 2015/1/1

Y1 - 2015/1/1

N2 - We review a programme of research on responses to group-based feedback— specifically, on how the source, content, and context of feedback intersect to produce individual willingness to accept both criticism and praise and to change one’s actions accordingly. We first explore the conditions under which groupdirected criticism is most effective in terms of stimulating willingness to amend group practices. This is followed by the investigation of the effectiveness of different types of group-based praise, and an analysis of the identity-verifying properties of positive feedback. Finally, we consider the effects of feedback delivered simultaneously at group and individual levels, and explore the reciprocal implications of feedback content for source categorisation. Throughout, we focus on the role of identity concerns and group image management in responses to feedback. We discuss how this approach fits with other areas of literature, including research on self-verification and strategic behaviour in intergroup contexts.

AB - We review a programme of research on responses to group-based feedback— specifically, on how the source, content, and context of feedback intersect to produce individual willingness to accept both criticism and praise and to change one’s actions accordingly. We first explore the conditions under which groupdirected criticism is most effective in terms of stimulating willingness to amend group practices. This is followed by the investigation of the effectiveness of different types of group-based praise, and an analysis of the identity-verifying properties of positive feedback. Finally, we consider the effects of feedback delivered simultaneously at group and individual levels, and explore the reciprocal implications of feedback content for source categorisation. Throughout, we focus on the role of identity concerns and group image management in responses to feedback. We discuss how this approach fits with other areas of literature, including research on self-verification and strategic behaviour in intergroup contexts.

KW - Criticism

KW - Group-based feedback

KW - Identity concerns

KW - Image management

KW - Praise

UR - http://www.scopus.com/inward/record.url?scp=84983627799&partnerID=8YFLogxK

U2 - 10.1080/10463283.2015.1115214

DO - 10.1080/10463283.2015.1115214

M3 - Review

AN - SCOPUS:84983627799

VL - 26

SP - 126

EP - 161

JO - European Review of Social Psychology

JF - European Review of Social Psychology

SN - 1046-3283

IS - 1

ER -