Visible but Unseen? A Workplace Study of Blood-Test Icons on Electronic Emergency-Department Whiteboard
Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review
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Visible but Unseen? A Workplace Study of Blood-Test Icons on Electronic Emergency-Department Whiteboard. / Torkilsheyggi, Arnvør Martinsdóttir á; Hertzum, Morten.
Proceedings of the CSCW 2015 Conference on Computer Supported Cooperative Work & Social Computing. New York : ACM, New York, NY, USA, 2015. p. 798-807 (Proceedings of the CSCW Conference on Computer Supported Cooperative Work & Social Computing).Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review
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TY - GEN
T1 - Visible but Unseen? A Workplace Study of Blood-Test Icons on Electronic Emergency-Department Whiteboard
AU - Torkilsheyggi, Arnvør Martinsdóttir á
AU - Hertzum, Morten
PY - 2015
Y1 - 2015
N2 - Studies have shown that whiteboards support much cooperative work by for example strengthening awareness, improving communication, and reducing mental workload. In line with these predominantly positive findings, an emer-gency department (ED) turned to its whiteboard to improve the coordination of its work with blood tests. We investigate this use of the whiteboard through observations and in-formal interviews in the ED and analyze the ability of the whiteboard to support coordination and awareness in the work with blood tests. Our findings show limitations in the ability of the whiteboard to support awareness in a setting where the users are (locally) mobile, specifically in regard to information that requires continuous monitoring. We do however also find that the whiteboard safeguarded the work with blood tests against some risks by making blood-test information socially visible
AB - Studies have shown that whiteboards support much cooperative work by for example strengthening awareness, improving communication, and reducing mental workload. In line with these predominantly positive findings, an emer-gency department (ED) turned to its whiteboard to improve the coordination of its work with blood tests. We investigate this use of the whiteboard through observations and in-formal interviews in the ED and analyze the ability of the whiteboard to support coordination and awareness in the work with blood tests. Our findings show limitations in the ability of the whiteboard to support awareness in a setting where the users are (locally) mobile, specifically in regard to information that requires continuous monitoring. We do however also find that the whiteboard safeguarded the work with blood tests against some risks by making blood-test information socially visible
KW - Faculty of Humanities
KW - electronic whiteboard
KW - healthcare
KW - blood tests
U2 - 10.1145/2675133.2675228
DO - 10.1145/2675133.2675228
M3 - Article in proceedings
SN - 978-1-4503-2922-4
T3 - Proceedings of the CSCW Conference on Computer Supported Cooperative Work & Social Computing
SP - 798
EP - 807
BT - Proceedings of the CSCW 2015 Conference on Computer Supported Cooperative Work & Social Computing
PB - ACM, New York, NY, USA
CY - New York
ER -
ID: 129706629