The Cost of Improved Overview: An analysis of the Use of Electronic Whiteboards in Emergency Departments
Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review
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The Cost of Improved Overview: An analysis of the Use of Electronic Whiteboards in Emergency Departments. / Hertzum, Morten.
Proceedings of the INTERACT2017 Conference on Human-Computer Interaction. Vol. LNCS 10514 Cham : Springer, 2017. p. 402-410.Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review
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TY - GEN
T1 - The Cost of Improved Overview: An analysis of the Use of Electronic Whiteboards in Emergency Departments
AU - Hertzum, Morten
PY - 2017
Y1 - 2017
N2 - Forming and maintaining an overview of an information space is key to competent action in many situations and often supported by overview displays. We investigate the cost of the improved overview associated with the introduction of electronic whiteboards in four emergency departments (EDs). In such a dynamic environment the work that goes into keeping the whiteboard current is, we contend, an indicator of the cost of maintaining an overview. On the basis of log data for the period 2012-2014 we find that the ED clinicians make an average of 1.91 whiteboard changes per minute to keep the whiteboard current. Performing these changes takes an estimated 6647 hours a year in each ED. While the whiteboard is well-like and has improved the clinicians’ overview, our cost-of-overview estimation shows that it consumes substantial staff resources. This reflects the value the clinicians assign to having an overview but also reveals the amount of resources removed from other activities to maintain this overview.
AB - Forming and maintaining an overview of an information space is key to competent action in many situations and often supported by overview displays. We investigate the cost of the improved overview associated with the introduction of electronic whiteboards in four emergency departments (EDs). In such a dynamic environment the work that goes into keeping the whiteboard current is, we contend, an indicator of the cost of maintaining an overview. On the basis of log data for the period 2012-2014 we find that the ED clinicians make an average of 1.91 whiteboard changes per minute to keep the whiteboard current. Performing these changes takes an estimated 6647 hours a year in each ED. While the whiteboard is well-like and has improved the clinicians’ overview, our cost-of-overview estimation shows that it consumes substantial staff resources. This reflects the value the clinicians assign to having an overview but also reveals the amount of resources removed from other activities to maintain this overview.
KW - Faculty of Humanities
KW - cost of use
KW - overview formation
KW - electronic whiteboard
KW - healthcare
U2 - 10.1007/978-3-319-67684-5_25
DO - 10.1007/978-3-319-67684-5_25
M3 - Article in proceedings
SN - 978-3-319-67683-8
VL - LNCS 10514
SP - 402
EP - 410
BT - Proceedings of the INTERACT2017 Conference on Human-Computer Interaction
PB - Springer
CY - Cham
ER -
ID: 183924184